Last updated 22 October 2026.
Get help
Email dolphinpunchgames@gmail.com. Tell us what happened and, if you can, your player number: it's in Settings (the cog under the shop), at the bottom under About.
Most questions about how the game works are answered in the wiki, starting with the FAQ.
Your park on a new phone
Your park is kept on our server. To take it to a new phone, save it first in Settings, Account: sign in with Apple or connect Facebook, then do the same on the new phone. See Account and settings.
Purchases
Purchases are made through Apple. If something you bought didn't arrive, open the game again with an internet connection: a purchase whose answer was lost is added the next time the game starts. If it still hasn't arrived, email us with the date of the purchase. For refunds, use Apple's Report a Problem page; a refunded purchase is taken back from your park.
Deleting your account
See Delete your account.
Privacy and terms
Read the privacy policy and the terms of service.